Privacy policy


Last updated: September 29th, 2023


This policy describes how Pinc. collectif Inc. (“we” or “us”) collects, processes, uses and discloses personal information, including information about visitors to the Pinc. collectif Inc. website (the “Website”). The use of the second person (“you”, “your”, “yours”) refers to a visitor to the Website or an employee of our client, as the context requires.


In this Policy, personal information means information about an identifiable individual.


1.   Overview

  • We collect and analyze certain data from our Website, which may include personal information, in order to improve the quality of the Website and to learn about our visitors’ browsing habits. These activities are sometimes based on your implicit consent, and you can modify your preferences in this respect.
  • We share certain information with our service providers after ensuring that they will handle your information appropriately and in accordance with this policy.

2.   Personal information collected through the Website

2.1.  Information provided by yourself

We collect information that you provide to us (for example, by filling out a form) through the Website interface or otherwise. This information may include the information described below:

Category of information Purpose of usage
Your first and last name, To communicate with you;
Your phone number, To communicate with you;
Your e-mail address, Communicate with you about your requests and for promotional purposes (only as permitted by law).
The content of the communications you send us; Respond to your requests;

2.2.  Information collected automatically through the Website

We collect certain information automatically during your use of the Website. This information may be recorded each time you interact with the Website. The data collected includes certain information specific to your device and data about your interaction with the Website, including the data described below:

Category of information Purposes of use
Analysis data that may include:

  • The operating system and language of the device;
  • The IP address from which a device accesses the Website;
  • The country, state, city and postal code where the device is located;
  • Navigation data, such as the pages consulted, the number of connections to the Web Site, the duration of a session, the date of connections to the Web Site, the products viewed, the page from which access to the Web Site is obtained.
Personalization of the Website;

Detection of misuse.


When you access the website, we collect certain data from analysis tools such as Google Analytics. This data is transmitted to us in aggregate form and does not enable us to build up an individual profile of you. You can deactivate Google Analytics on your browser by means of an add-on available at this address: For more information on the processing of personal data by Google Analytics, please consult Google’s policies:

2.4.  Tracing technologies

We use cookies and other tracking technologies to improve the Website’s performance, to personalize your experience on the Website and to deliver advertisements to targeted audiences (based on Website traffic only). Cookies are files saved on your storage space by the server on which the Website is hosted or by third-party servers that may allow us to recognize your device when you visit the Website and personalize its content or compile more precise data about your browsing on our Website. Some cookies are automatically deleted when you close your browser, while others are retained indefinitely. You can control the storage of cookies from your browser. Unless you provide us with information about yourself from your mobile device or computer, or log in to your account, cookies do not allow us to identify you. Some browser cookies or tracking technologies are provided by our suppliers, who may be able to associate certain information collected through cookies with other information they have about you.




3.   Other information collected

We collect and process certain personal information about our customer’s employees on behalf of our customers as part of the mandate given to us for their benefit plans (group insurance, pension plans, complementary products, etc.). This information is used for the sole purpose of providing our services for the benefit of our client.

As part of the contract binding Pinc. collectif Inc. as exclusive agent of EntreChefs PME for its members’ employee benefits, we may obtain or have access to personal information from EntreChefs PME customers.

4.   How do we use your personal information?

We use personal information collected through the Website for the purposes described below.

4.1.  Communication with you

We use the personal information you provide (for example, your name and e-mail address) to communicate with you and to send you communications about our company, services and products, but only if you agree to receive commercial communications from us. We comply with all applicable regulations concerning unsolicited e-mail. If you no longer wish to receive electronic communications from us, you may notify us at any time by writing to us at the following address:

4.2.  Providing our services

We use personal information collected on behalf of our customers to provide services to our customers as their agent of record.

4.3.  Personalization of our services and Website

We use the information collected during your connection to the Website to offer you content that corresponds to your situation or interests. For example, the home page of the Website may be displayed according to your language preferences.

4.4.  Maintenance and security of the Website and transactions

We use information collected through the Website and data from analytical tools to monitor user use of the Website generally, to prevent misuse of the Website, to identify problems or bugs in the Website and to determine which features need to be improved. We may use certain automatically collected data to ensure the security of the Website and our computer systems, for example to prevent misuse or to prevent fraud.




5.   How is your information stored?

We store the personal information collected according to the following parameters:


Category of information Storage
Information processed on behalf of our customers. According to our contract with our customer.
Information collected automatically during browsing This information is not collected by name, and if it is, it is kept only as long as is necessary to establish usage statistics on an anonymous basis.
Other information As long as the intended purpose has not been fulfilled.


Personal information collected, including any information about our customers’ employees, is stored electronically by our service providers primarily on servers located in the province of Quebec, Canada.

Some data is processed by our service providers using facilities that may be located in jurisdictions other than Quebec. We ensure that when third parties process extraterritorial personal information, it is adequately protected.

6.   How is your information protected?

Your personal information is hosted on servers operated by our service providers and is protected by security safeguards appropriate to the sensitivity of the information against unauthorized intrusion.

Our employees and suppliers are informed of the confidential nature of the personal information collected through the Website and are made aware of the appropriate security measures to prevent unauthorized access to personal information.

7.   To whom is your information disclosed?

We will only share your personal information as described in this policy and where we have obtained your consent. Your personal information may be disclosed to the categories of persons described below for the purposes identified.

7.1.  Employees

The personal information collected is accessible to certain of our officers and employees who must access it in order to use it in accordance with this policy.

7.2.  Insurers

We disclose certain information that we process on behalf of our customers as an agent of record to insurers in connection with our services. These disclosures are authorized by the client involved.

7.3.  Service providers

We share certain personal information with our service providers to enable us to provide our services more efficiently. These suppliers agree in writing to keep this information confidential and to use it only for the purposes set out in this policy. Our suppliers include the companies listed below:


Supplier Details Helpful links
Google, LLC We use the services of Google Analytics on the Website. We use Google’s services to analyze the use of the service and the website based on website traffic.


Google may process data outside Quebec in order to render it anonymous.

Google Privacy Policy:


Google’s use of data from third-party websites:


Deactivation tool:

CRM Client Relationship Management (CRM) software that gathers information on customers (current and potential) for primary sales and marketing purposes.
Data hosting Dedicated IT infrastructure for hosting customer data and back-up copies, configured with multiple security levels and rules at our selected suppliers.

7.4.  Legal obligations

We may also disclose collected personal information to third parties if expressly authorized or required to do so by law, or if we are compelled to do so by a competent authority. We may disclose personal information in connection with legal proceedings if necessary to protect our rights or those of our users.

7.5.  Commercial transaction

In the event that a business transaction involving our company is considered, we may transmit personal information collected to the persons or organizations involved before and after the transaction, whether or not the transaction is completed. In such a case, these persons or organizations undertake to maintain the confidentiality of the personal information collected and to use it exclusively for the purpose of evaluating the feasibility or advisability of the transaction and in accordance with this policy.

8.   What are your rights regarding your personal information?

8.1.  Accessing your information

To gain access to the personal information we hold about you, or to have incorrect personal information amended, you may also send us a written request to the following address:

Upon written request, we will provide you with additional information about the processing of your personal information as required by applicable law, including the categories of persons who have access to your information and the length of time your information will be retained, to the extent that such information is not already set forth in this policy.

We will respond to your request promptly (within 30 days of receipt).

8.2.  Consent withdrawal

Your browser allows you to withdraw your consent to certain processing of your personal information, by preventing the storage of browser cookies.

If you wish to withdraw your consent to the processing of your personal information beyond what is permitted by the Website or your browser, please notify us in writing at It is not possible to prevent the processing of your personal information and continue to use the Website and the Service. The only way to stop the processing of your personal information is to stop using the Website and the Service.

8.3.  Deletion

In certain circumstances, you may request the deletion of personal information we hold about you where its collection was unauthorized or where the purpose for which it was collected has been fulfilled. To make such a request, please write to us at We will respond to your request as soon as possible (but no later than 30 days after receipt).

If you continue to use the Website or the Service, we will collect certain information about you again.

8.4.  Jurisdiction

Our company is governed by the laws and regulations applicable in Quebec and Canada and is subject to the jurisdiction of the Quebec and Canadian privacy protection authorities. Any complaint or claim based on this policy or our treatment of your personal information should be addressed to the Quebec or Canadian authorities.

8.5.  Verifications

We may verify the identity of individuals seeking access to their personal information. Any information collected for this purpose will not be used for any other purpose.




9.   Policy changes

We may amend this Policy from time to time to reflect changes in our personal information handling and management practices. In the event that a change is made, the new policy will be available on our website at

If we have collected your contact information, we will notify you of any material changes to our privacy policy by e-mail within a reasonable period of time before the new policy takes effect. If we change our policy to inform individuals that their information will now be collected for additional purposes, we will seek your consent before using your previously collected information, unless the new purposes have a direct and relevant connection to the purposes for which your consent was previously obtained or applicable law otherwise provides that individuals’ consent is not required.

10.       Responsibilities; Complaints

The contact details of the person responsible for processing personal information under this policy are as follows:


Privacy Officer

Mr. Paul Gauthier, General Manager


The Privacy Officer is responsible for all matters relating to the collection, usage and disclosure of personal information.

Any complaints regarding the handling of your personal information should be addressed to the Privacy Officer.